Help Desk

Pen CS offers a complete Help Desk support facility to clients with professional service and efficient issue tracking so that support enquiries are managed effectively from the initial contact to resolving the enquiry.

Product Training

Pen CS also provide a range of comprehensive product training packages across all of our products which can be tailored to your individual and group objectives.

Product Training

Webinars

Pen CS runs weekly Webinars to introduce you to some of the features our products offer.

Webinars

User Guides

For the latest user guides, please see below:

PATCAT User Guides

Clinical Audit Tool 4 (CAT4) User Guides

Freecall 1800 762 993

Available
Monday – Friday
09:00 AM – 5:00 PM AEDT

 Email support@pencs.com.au
 Fax +61 2 9566 1182
ATTN: Support

Email and Fax available 24 hours. Enquiries made outside office hours will receive next business day response.

Remote Assistance

Should Support need to access your computer remotely, you may be asked to visit our secure remote support website. Support will walk you through over the phone the steps required for remote access.

Remote Support

3.6.8.16

  • Updated QIM 03a and QIM 03b calculations to exclude Deceased, Past and Inactive patients. Note: to fix data for previous audit months, please use report recalculate function

3.6.8.15

  • Updates to GTAG mapping control to reflect ABS map server/api change

3.6.8.14

  • Updates to report "MBS Telehealth and Nurse Practitioner"
    Report recalculation is required to update counts in the report (this only applies to extracts imported prior to this update)
  • Bug fixes applied to feature "Missing Compliant Extracts" (under Settings -> Data Management)

3.6.8.12

  • Decrypted SA1 and SA2 codes.
    • License controlled
    • Server access required to decrypt existing SA1 and SA2 codes
  • Added background process to sync PATCAT extract details with matching PAT-Delta extracts

3.6.8.9

  • Update to allow users to mark imports as compliant

3.6.8.7

  • Updates to QIM/AIHW 3a and 3b reports

3.6.8.1

  • Prepare PATCAT to receive delta extracts and import directly to PAT-Delta (only applicable if you have PAT-Delta database)
  • Fix issue with CSV download in:
    • Imported Extracts
    • Request Queue
    • Request History

3.6.7.3

  • AIHW Reports - Suppressed and unsuppressed report
    • Fix issue where equals and quotes were being added to the first column of cells
  • Generic Error Login Message
  • Updated report footer in PIP QI QIM 02 Graph (for PIP Professional users only)
    • From "...where are <= 30..." to "...where age <30..."
  • Updated PIP QI Report label name for QIM 02a and QIM 02b
    • QIM 02a:
      • Previous: “QIM 02a: Proportion of regular clients aged 15 years and over whose smoking status has been recorded with result in the past 12 months where age < 30 (Total) “
      • Update: “QIM 02a: Proportion of regular clients aged 15 years and over whose smoking status has been recorded. For patients aged 15 to 29 only results from the past 12 months are considered, for clients 30 and older any result is counted. (Total)”
    • QIM 02b:
      • Previously: “QIM 02b: Proportion of regular clients aged 15 years and over whose smoking status has been recorded as one of the following: current smoker; ex-smoker; or never smoked with result in the past 12 months where age < 30 (Total)”
      • Update: “QIM 02b: Proportion of regular clients aged 15 years and over whose smoking status has been recorded as one of the following: current smoker; ex-smoker; or never smoked. For patients aged 15 to 29 only results from the past 12 months are considered, for clients 30 and older any result is counted. (Total)”

3.6.7.1

  • Updated AIHW suppression rules based on recent updates

3.6.7.0

  • New Items:
    • Covid-19 Vaccine Suitability Assessment MBS items Count and Income Generated
      Located under: MBS Items -> Covid-19 Vaccinations
    • Suppressed QIM/AIHW Export
      Located under: Reports (button) -> QIM/AIHW Reports Supp Rules Export
      Please be advised, this report is generated based on the old PIP QI specifications. Pen CS is currently developing the report, inline with new specifications and will be available with the next version of PAT CAT.
  • Improvements:
    • Virtual patient recalculation is now done in batches of 100,000 patients
    • Percentage complete of virtual patient recalculation is available in UI
    • Report recalculation is now done in batches of 100,000 patients for a given month
    • Note: We have changed to batch calculation to mitigate data being written to and from the pagefile. Pagefile read/write occurs when there is not enough RAM/memory available to hold all the patient data/objects required for the calculation

  • Bug Fixes:
    • Fixed a PIP QI Compliant status bug in Imported Extract tab, where the PIP QI Compliant status reads 'Yes' but the submission was done by another practice

3.6.6.2

  • Fix an issue with report recalculate and virtual patient calculation where patient's data is not being re-assigned correctly during calculation for backdated extracts

3.6.6.1

  • New COVID-19 reports
    • COVID-19 Vaccination Status
    • COVID-19 Covid Vaccination At Risk
  • Bug Fixes
    • Fixed an issue where "CKD" appears twice in "Disease Prevalence" list when creating a prompt
    • Rename PVD to PAD in filter UI (Conditions -> Chronic -> Cardiovascular)
    • Updated "Pneumococcal At Risk" report to match CAT4 changes. Requires report re-calculate to update existing data

3.6.5.6

  • Fixed an issue in Report Recalculate where an error occurs when re-calculating 'Pneumococcal At Risk' report
  • Fixed UI issue where 'Pneumococcal At Risk' report is being shown below 'Influenza' report

3.6.5.3

  • Fix an issue where Topbar cannot pull Programs from PATCAT due to incorrect PATCAT URL

3.6.5.2

  • JSON extracts numbers are now counted in the PIP QI Summary report
  • Created new ‘Pneumococcal at Risk’ report using the July 2020 guidelines
    • Requires report re-calculate to update existing data prior to this update
  • Update CV Event Risk Count
    • Be able to use Date Range (Results) filter with this report
    • New category 'Automatic High Risk'
    • Change reported ranges to simplify report
    • Updated report footer label
    • Requires report re-calculate to update existing data prior to this update
  • Update Child Immunisation Status
    • Include only regular pneumococcal schedule for children not in the ‘at risk’ group
    • Include "Children At Risk"
    • Requires report re-calculate to update existing data prior to this update
  • Update MBS Item Covid-19 report title to "Number of Claims by Covid-19 MBS Items"
  • Removed all Pap Smear related reports (superseded by Cervical Screening report)
  • New filters
    • General filter tab 'has not visited in last x months'
    • Conditions --> Other filter tab 'COVID-19'
  • Practice Audit logs (tracks changes made to practice's details)
  • Prompts and Program Updates
    • Able to attach an image URL or embed video to prompts
    • Prompt Name is limited to 170 characters (including spaces)
    • Prompt Summary is limited to 300 characters (including spaces)
    • Prompt Reason is limited to 300 characters (including spaces)
    • Prompt button label in Hyperlink Programs are limited to 30 characters (including spaces)
    • Co-morbidities report available for Prompt use
    • Cervical Screening Last Recorded available for Prompt use
    • Prompt Search functionality
      • Searches are performed on Prompt Name, Summary and Reason
    • Program Search functionality
      • Searches are performed on Program Name
  • Functionality to restart PATCAT windows services. Note: requires Pen CS to add permissions to the windows services

3.6.4.6

  • Fixed an error when practices update their data sharing status

3.6.4.5

  • Fixed an issue with the MBS Item Count report where the category "GP-MHTP Consult" was reporting lower than the expected count due to data discrepancy error in the extract file.
    • Please perform a report recalculation to fix this correction with the MBS Item Count report

3.6.4

  • Updates to QIM 03a and QIM 03b

3.6.3

  • Updates to report recalculate to minimize RAM usage (when possible)
  • Fixed an issue on QIM Reports Export where downloading reports from past quarter are not generating results for all QIMs

3.6.2

  • Implemented Report Recalculate for QIM/AIHW reports
  • The following reports have been updated by removing hypertension from the list of excluded conditions:
    • CV Event Risk Count
    • PIP QI CVD Risk Factors
    • QIM/AIHW QIM 08 CVD
    • Note: Report recalculate is required for these reports to apply the changes
  • Updates to PIP QI Essential/Professional
    • Introduced new status in Imported Extracts (Import  Imported Extracts tab) called “Included but can't be used in PIP QI” – non-compliant extracts will not be used for PIP QI reporting
  • Updates to QIM Report Export (PATCAT View)
    • CSV data will be reporting on a quarterly basis, using the most recent data of the quarter only
    • We recommend that you apply a practice filter (PIP QI practices) before performing an export
  • Updates to QIM/AIHW 02b – denominator update based on AIHW correction
    • Note: Report recalculate is required for this reports to apply the change
  • Updates to PIP QI Influenza Immunised Diabetes report where Immunised, Not Recorded and Declined where the sum is not the same as the Target Population
    • Note: Report recalculate is required for this reports to apply the change
  • Fixed an issue relating to "Maximum call stack size exceeded" error reported by Chrome and IE browsers

3.6.0

  • User Interface refresh
  • New functionalities to upload/import PIP QI Aggregated data set (.json file)
  • New AIHW reports
    • These reports accepts
      • PIP QI Aggregates data set (.json file)
      • Full extract (MMD/XML) files
      • Notes:
        • Full extract (MMD/XML) files have priority over .json file (in the event a practice submits both files)
        • Only the Practice Filter can be used in these reports
    • Licence controlled (at least one)
      • PIP QI Essentials
      • PIP QI Professionals
      • Specific licence code of AIHW report only
  • PIP QI Report updates (Professional)
    • PIP QI Report
      • All measures have changed to match CAT4 Summary View
      • All existing data will be deleted as the new definitions for the QIMs can’t be applied to the old data
      • Requires report recalculate
    • PIP QI Diabetes and HbA1c
      • Added “Undefined Diabetes” criteria
      • Requires report recalculate
    • PIP QI Influenza Immunised Over 65
      • Added “Declined” criteria
      • Requires report recalculate
    • PIP QI Influenza Immunised Diabetes
      • Added “Declined” criteria
      • Added diabetes breakdown of Immunised, Not Recorded and Declined:
        • Diabetes Type 1
        • Diabetes Type 2
        • Undefined Diabetes
      • Requires report recalculate
    • PIP QI Influenza Immunised COPD
      • Added “Declined” criteria
      • Requires report recalculate
    • PIP QI CVD Risk Factors
      • Changed eligible population to:
        • (Regular patients >= 45 years and <= 74) and (Regular Indigenous patients >=35 and <45)
        • Excludes anyone with existing CVD - taking into account the changes to the CVD grouping condition and it now includes Heart Failure
      • Updates to Risk factors
      • Requires report recalculate
    • PIP QI Cervical Screening
      • Changed age bracket to “>=25 and <= 74”
      • Excludes patients who ‘opted out’ or no longer require cervical screening based on patient record
      • Requires report recalculate
    • PIP QI Diabetes BP
      • All measures have changed
      • All blood pressures measures are now broken down by diabetes types:
        • Diabetes Type 1
        • Diabetes Type 2
        • Undefined Diabetes
      • All existing data will be deleted
      • Requires report recalculate
  • Other Updates
    • Update Practice Data Quality Benchmark Report
      • “Patients >= 18 years with Waist Measurement Recorded” is now displayed correctly
      • Cervical Screen section – to match individual report Cervical Screening Last Recorded
      • Comorbidities and Medications sections – updates code to align with update CAT4 code
    • Conditions -> Chronic Filter
      • Include Heart Failure when CVD filter is used
      • Gestational (Yes) to also take into account inactive diagnoses
        • Note: Existing data will remain untouched and will only take into effect on new imported extracts after the PATCAT update has been taken
    • Virtual Patient Recalculation to re-run (when possible) after it has been interrupted
    • Removed “Adjusted” column in all PIP QI Professional reports
    • All percentages in reports (table/grid) are now rounded to 2 decimal places
    • MyPen Practice Sync Error Mitigations
    • Mammogram report can now be used in Prompts
    • Updated ranges in the HbA1c report
      • Removed “<= 7%” and replaced with
        • <6 %
        • >= 6% and <= 6.5 %
        • > 6.5% and <= 7%
        • Requires report recalculate
    • Show / Hide column saved selections are now additionally scoped to the current view PATCAT, Programs or PIP QI
    • CSV download in Practice management screen to include Email
    • Metrics for report recalculate
    • New report MBS Telehealth and Nurse Practitioner

3.5.161

  • Patch fix for "Missing Compliant Extract" functionality

3.5.159

  • Fix an issue where merged practices could not properly unmerge/separate

3.5.157

  • Updates to web services

3.5.156

  • Bug Fix
    • Fix an issue during import where some missing patient data was causing an error

3.5.155

  • New Reports:
    • Pathology --> Covid-19 Serology Report
    • Pathology --> Covid-19 PCR Report
    • MBS Items --> Covid-19
  • Updates to Reports:
    • Added "Transplant" category in "Disease Prevalence" report
    • Fix bug in "Practice Data Quality Benchmark" report where age criteria is not being honored in the measure: "Patients >= 18 years waist measurement recorded"
    • Added sub-header for the "CIS Calculated" graph that reads:
      "Non Indigenous 45 and older, Indigenous 35 and older. If older than 74, the risk will be calculated for age 74. No diagnosed CVD"
    • Enabled "Date Range (Results)" filter for "Cervical Screening Last Recorded" report
    • The following updated reports require a recalculate:
      • Disease Prevalence
      • Practice Data Quality Benchmark
      • CIS Calculated
      • Cervical Screening Last Recorded
  • Other Updates:
    • Added functionalities in "Show / Hide Column" to bulk select/deselect "Groups" and/or "Individual Practices"
    • Added "Transplant" filter under "Risk Factors"
      • Note: This filter will only work for new extract imports with the correct patient data
    • Added an option to allow the user to create a PAT CAT Program Campaign only without creating a Topbar app (Note: requires Topbar version 2.9+)
    • Updated "Export Patient" to include new reports
    • Fix an issue where deactivated practice in licensing is not unenrolled from PIP QI
    • Added data placeholders for "PIP QI Email Receipt" message template
      • [practice_name]
        • Can be used in the "Subject" and/or "Body" section
        • The data placeholder will automatically be replaced with the practice name during receipt creation
      • [extract_submission_details_block]
        • Can be used in the "Body" section only
        • The data placeholder will automatically be replaced with the extract submission details
          • Extract Filename
          • Extract Date
          • Date Submitted

3.5.153

  • Added functionality to purge Cached Results

3.5.152

  • Results Caching
    • Database query results (filter and report combination) are now cached in the file system
    • Cached results are always cleared after a Virtual Patient Recalculate and/or Report Recalculate
  • Virtual Patient Recalculate and Report Recalculate
    • Code has been revised to use disk space (temporarily) to prevent memory pressure during heavy calculation
      • Important
        • Please have at least 50-100GB of disk space in the PATCAT web server at all times
        • By Default, the temporary files are stored under the PATCAT website folder. If you wish to change this, please let us know
        • Only schedule re-calculations outside business hours (preferably before weekends)
  • Update Scheduling
    • PATCAT will only allow PHN users with the following PenCS portal permission to schedule a PATCAT and/or PAT-BI update
      • Super User
      • Support User
      • Administrator
  • PIP QI Email Receipt and Reminders
    • In the event that SMTP details are incorrect and emails cannot be sent, receipt and reminders will be resent when a valid SMTP details are provided
      • Reminder emails will only be re-sent to practices that have not submitted a PIP QI Compliant extract for the quarter
  • Login Audits
    • All login attempts (success or failure) are now logged
    • Logs can be found in: "Support" --> "Settings" --> "System Logs"
  • Show/Hide Columns functionality
    • Selections are now saved against the user and report(s)
  • PAT Programs
    • Fix an issue where "Prompts Dismissed" and/or "Prompts Deferred" counts are not updating
  • Program Campaign
    • Added functionality to bulk set SMS/Voicemail for practices with S2V accounts
  • Filters
    • Added "Date Range (Visits)" tab
    • Added "Health Cover" under "General" tab
    • "Antidiabetics" filters in "Medications" --> "Medications - Other" has been moved to its own filter tab called "Medications - Antidiabetics"
      • Filter selections has been aligned with CAT4
    • Renamed "Results" filter tab to "Date Range (Results)"
    • Added "Not Stated" in "Ethnicity" filter
    • Note: By default, newly added filters will not contain any underlying data for filtering
  • Reports
    • Updated "PIP QI Report" indicator labelling
    • Added new "CIS Calculated" report under "CV Event Risk"
    • "Disease Prevalence" report
      • Added "COVID-19" category
      • Added "Chronic Kidney Disease (CKD)"
    • Fix typo in "Co-morbidities" report title
    • Added "Not Stated" category in "Ethnicity" report
    • Fix count issues in the following reports
      • Pneumococcal
      • BMI Incomplete
      • Smoking Cessation
      • QAIHC
      • Missing Clinical/Accreditation (Cleansing Report)
    • "Digital Health" reports can now use "Date Range (Results)" filters
    • Important: Please perform a recalculate for the following reports
      • Disease Prevalence
      • Ethnicity
      • Pneumococcal
      • BMI Incomplete
      • Smoking Cessation
      • QAIHC
      • Missing Clinical/Accreditation
  • Extract in progress will now show progress completion
  • Switching "Audit Month" or "Extracts By Month" selection will prompt users that the applied filter and selections will be reset
  • General Fixes
    • Fix an issue where the Export Service hangs when an error occurs
    • Fix an issue where changes in PATCAT sometimes does not sync with PAT-BI
    • Fix an issue where the title sub-footer overlaps the pie/bar chart when it's too long
    • Some minor styling updates

3.5.143

This release will affect only PIP QI Professional reports
  • Fix an issue in Report Recalculate where the process would not properly dispose processed patients when PIP QI reports are being recalculated

3.5.141

This release will affect only PIP QI Professional reports
  • Added functionality to be able to recalculate PIP QI reports
  • Fixed count issues for the following PIP QI Reports (A report recalculate is required to get updated counts)
    • PIP QI Reports
    • PIP QI CVD Risk Factors
    • PIP QI Diabetes and HbA1c
    • PIP QI Diabetes BP
    • PIP QI Influenza Immunised Diabetes

3.5.139

  • Fixed an error in Report Recalculate:
    • Where it crashes when a patient does not have a valid Link_ID (GUID)
    • Where it crashes when patient data files are missing
  • Fixed an underlying patient data (Diabetes Type 1 and Diabetes Type 2) discrepancy when using them as filters
    Note: Please perform a recalculate for the following reports:
    • CKD At Risk
    • CKD Management
    • Indicated Diagnoses
    • Comorbidities
    • CV Event Risk 5 Year Count
    • CV Event Risk 5 Year Excluded/Incomplete
    • Diabetes Indicator Report
    • Disease Prevalence
    • National KPI (Standard Report)
    • Practice Data Quality Report
    • QAIHC (Standard Report)
  • Fixed an issue with PIP QI Email Reminders being sent to the same practice multiple times
    • Logs will be cleared (as part of this update)
    • Email reminders will be re-sent to PIP QI enrolled practices who haven't submitted a PIP QI compliant extract for the PIP QI quarter
  • Added background processes that cleans up patients (removes data that is no longer needed in the PATCAT database and file system)
    • Database indexes will be added (as part of the update process) to improve the performance of the clean-up process
    • Depending on server specifications and amount of data; the database index creation may increase overall update process
  • Changes to reports:
    • MBS Item Count
      • Added new category "721 (CDM-GPMP) or 723 (CDM-TCA)"
      • Added new category "Heart Health Check"
    • MBS Items Not Recorded
      • Added new category "Heart Health Check"
    • A recalculation is required to see this information in the relevant report

3.5.129

  • Fix for issue with Diabetes Type 1 and Type 2 where PATCAT under-reported numbers for patients with an ‘inactive’ flag for their diagnosis. This patch will increase your numbers of patients with diabetes, but as the ‘inactive’ flag is not generally used for diabetes we don’t expect the change to be substantial.
    • The following reports are affected – each report will have to be recalculated after the update has been applied
      • CKD At Risk
      • CKD Management
      • Indicated Diagnoses
      • Comorbidities
      • CV Event Risk 5 Year Count
      • CV Event Risk 5 Year Excluded/Incomplete
      • Diabetes Indicator Report
      • Disease Prevalence
      • National KPI (Standard Report)
      • Practice Data Quality Report
      • QAIHC (Standard Report)
  • Bug fixes
    • National KPI, Indicatior PI 02
      • Added code to exclude Deceased patients
      • This report will require a report recalculate
    • Fix an issue in the "Export Patient" functionality where the "Results" filter is not being applied to the "Smoking" report
    • Fix an issue where practices marked as NOT Submitting are being shown in the practice filter, when users are in "Programs" View and no program is selected
  • The following reports are now only affected by Practice filters
    • National KPI
    • QAIHC
    • OSR

3.5.125

  • Updates
    • Improved PIP QI reports import performance

3.5.123

  • Bug Fixes
    • Fix an issue where an error is thrown when users visit the User Settings page

3.5.122

  • New Features
  • Others
    • Saved filters that include practice filtering will no longer work and need to be re-created
    • Minor fixes to improve report query stability and full page load
    • CAT4 Filters are now ordered by "Filter Name"

3.5.119

  • Fix an issue where the saved practice details is not being reflected in the practice listing

3.5.118

  • PAT PIP QI module - Essentials functionality:
    • PIP QI Practice enrolment
    • PIP QI Email Receipt and Reminders
    • PIP QI Submission Status graph
  • Other
    • BMI valid height rules corrected at ages 17 and/or 25
    • Filters fix where filters not able to be applied for PAT Programs since last PAT update

3.5.117

  • Fix an issue where SQL queries were throwing Primary Key constraint violations

3.5.114

  • PAT CAT Date Range Results Filter to include <= 15 mths option
  • Date Range Results filter to be available for the Influenza graph
  • Date Range Results filter to be available for the Smoking graph

3.5.112

PAT Programs SMS Campaigns
PAT Programs has been expanded to include a SMS/Voicemail campaigns. The purpose of a campaign is to encourage patient recall by letting eligible patients know about the Program and its benefits.
  • An SMS/Voicemail campaign is set up within a PAT Program and configured for a specific Practice or Practices. It will send a message, with relevant details, to patients that are eligible for the Program
More details will be made available on the Pen CS Help site

3.5.110

  • PAT STATS link to Pen CS PHN Power BI Report for PHNs that have a licence to this function
  • Fix issue with PATCAT not able to write extract data to PAT-BI (only applies if you have PAT-BI)

3.5.108

  • Cancer filter, graph and prompts functionality (these report on an active diagnoses)
  • MBS Items categories now include non VR GP numbers for Health Checks, Care Plans, Cycles of Care, Medications Reviews
    • Note that the nKPI Report MBS item number categories do NOT include new non VR GP item numbers. AIHW has advised the Department of Health has not approved any change.
    • Full details on item numbers are here: http://help.pencs.com.au/display/ds/MBS+Items
  • CV Event Risk will report 'High Risk' for patients that match the criteria specified in the NVDPA guidelines
  • Indicated CKD report will include patients without diagnosis and with eGFR<60 and no ACR
  • Respiratory Meds filter has the new COPD combination with ICS (ICS/LAMA/LABA)
  • Waist measurement report has a new category for "< 18yrs Not Recorded"
    • For older extracts a recalculation will be required to show the new report category
  • Spirometry report title updated to reflect that reports POST data only
  • PAT Cleansing Indicated Condition Reports will exclude patients that have been reviewed by the practice as not having the condition
    • This information will only be available from CAT4 V4.15 onward, a recalculation is required to see this information in the relevant report
  • Import Service Improvements
    • Revised code to help recover when database server is unavailable and/or unexpected errors occur
    • Extract import is given high priority over most automated processes
      • Some automated processes will abort execution when it detects there are extracts in the Request Queue

3.5.93

  • Added the cancer screening to the list of available PAT CAT prompts. With this update users will be able to create PAT CAT prompts based on the following reports:
    • Cervical Screening Last Reported
    • Pap Smear Recorded
    • Pap Smear Done Date
    • Mammogram
    • FOBT Last Recorded
    • FOBT Orders and Results
  • Added minimal trauma fracture to the list of available PAT CAT prompts. This will enable users to create PAT CAT prompts for patients who experienced a minimal trauma fracture either as sole criteria or in combination with other filtering options. Mapping for minimal trauma fracture is available for each clinical system under the condition mapping, here is the one for Best Practice: and the one for MD3:
  • Added a radio button to switch between first/last visit in line with the CAT4 general filter to the general filter tab. More details here:

3.5.91

  • Bug Fix
    • Fix Last Visit report calculations, where patients are not placed in the "Nothing Recorded" category when they don't have data. This fix requires a report recalculate to display the correct data. For full details on how to recalculate, please see here: http://help.pencs.com.au/display/ds/Report+Recalculate
  • Updated Support hours: 9:00 AM - 5:00 PM AEDT

3.5.90

  • Bug Fix
    • Fix an issue in the Imported Extract -> Practice Filter, where it was not filtering by the selected practice

3.5.89

  • New PAT Filters added to align with CAT4
    • Conditions Other Filter now provides FH, Hepatitis and Liver, Trichiamoniasis
    • Medications Respiratory Filter has been updated for new medications
    • Risk Factors
  • Some of the new filters are dependant on the CAT4 data extract version. Practices with old versions of the data extract will be excluded from these filters
    • The number of practices that will be included will be displayed in the top right under the recalculate button
    • Reports will display practices that are excluded with a dash in each data field
  • The PHN Default Logo on the login and landing page can now be customised to the PAT Organisation's own logo

3.5.88

Some of the new or changed functionality will require a report recalculation. For full details on how to recalculate see here: http://help.pencs.com.au/display/ds/Report+Recalculate

  • New/Updated functionality
    • Cleansing PAT report denominator has been updated to include all patients (filtered or unfiltered). This means that the percentages in the report tables will now refer not to the targeted patients (those with one or more missing items) but to the total population. To see the updated numbers a recalculation for this report has to be done first.
    • Added visual indicators for CAT4 extracts in the Import window. This will enable the users to see which of multiple uploads from one clinic/month is included, superseded or excluded.
    • Added option to create prompts for missing weights and/or heights
    • Added option to select total population in time line graphs
  • Bug fixes
    • Fixed PAT Prompts bug when filtering for archived/deceased patients
    • Fixed eGFR count – needs a recalculation to correct eGFR report numbers
    • Fixed count for MBS 10997 and 10987 – needs a recalculation to correct MBS report numbers
    • Other minor fixes and improvements

3.5.75

  • New database indexes to improve extract import performance

3.5.74

  • Fix issue where, sometimes, the report table would not show
  • Fix issue in "Data Management --> Duplicate Extracts" where, sometimes, it would pull incorrect extracts for the selected month
  • Removed duplicate records in FBG report categories
  • Added functionality to allow users to recalculate the virtual patients for a given month

3.5.69

  • The Export Patient Report has been updated to let users choose what to output in the CSV
    • All Columns - shows all groups, the group's practices and each individual practices in the CSV file
    • Columns that are displayed only - columns that are saved in your preferences only

3.5.68

  • The Export Patient Report has been updated to include the ‘Recorded’ category row in the CSV file
  • The Export Patient Report has been updated to apply the ‘Last Results’ filter when selected

3.5.67

  • Updated National KPI report (section PI22, Cervical Screening)
    • Now including HPV tests from 1 December 2017
    • Disaggregation by age group
    • Includes age range 20-74 (was 20-69)
  • Updated FBG report categories (requires report recalculate for old data)
    • < 5.5
    • >= 5.5 and <= 6.0
    • > 6.0 and < 7.0
    • >=7.0
    • No FBG Recorded
  • New graphs available to use in PAT Prompts
    • Immunisations - Influenza
    • Immunisations - Pneumococcal
    • Immunisations - Shingles
  • New feature to backdate imported extract by 1 month ("Quick How To" below)
    • Click on "Import" button
    • Click "Imported Extracts" tab
    • Tick the extracts you want to backdate 1 month
    • Click on "Request to Change Month" button
    • A popup/window will be open to allow user to backdate the extract month
    • Make your changes and click "Save"
    • For more information, please refer to: http://help.pencs.com.au/display/ds/Imported+Extracts
  • Removed patient status pre-filter conditions (during import) in Practice Data Quality Benchmark Report (requires report recalculate to reflect changes). This report was until now pre-filtered by to include only active and current patients.
  • Fix issue with Last Recorded Result Date Range filter doubling up the counts
  • Fix pagination issue in the Prompt listing window

3.5.62

  • Reworked Patient Export functionality. All patient exports will now be put into a queue and be processed in the background
  • Added "Shingles" report (Immunisations --> Adult --> Shingles)
  • Added new categories in disease prevalence when creating prompts
    • CKD
    • HIV
    • HEP B
    • HEP C
    • FH
  • Updates to "Date Loaded" in the "View Population" window (Population button) from UTC to local server time
  • Updates to PAT Programs (Configure Prompt Behaviour)
    • "Description" now available for all types of programs
    • Added "Link Text" - this is displayed in Topbar below the Program description
    • Added "Link" - this is the underlying URL for the "Link Text" to be displayed in Topbar
  • Fixed timeout issue when deleting a practice
  • Fixes broken links in the Support page
  • Fixed spelling error in filter description when the "Osteoporosis" filter is applied

3.5.58

Improvements
  • Reworked code during login to improve performance
Bug Fixes
  • Missing measures in nKPI
  • Bug in SHS Upload counts and percentage

3.5.53

PATCAT

Programs
  • Added configuration types to programs. A program can be used for Enrolments or Hyperlink Clicks
    • Existing programs are treated as enrolment types
    • For more details about this subject, please contact relevant PenCS Account Manager
  • New program related statistics (visible in the Practice Management screen when a program has been selected)
    • Viewed - the number of times a program (or App in TopBar) is clicked open for a unique patient
    • Hyperlink Clicks - the number of hyperlinks clicked (only available on Hyperlink type programs)
  • Program listing is sortable by ID or Creation Date
  • Added new graph categories for Prompts
    • CKD
    • HIV
    • HEP B
    • HEP C
    • Note: These categories are only available when in Programs view
New Reports and/or Features
  • Hyperlink Clicks report - shows how many patient clicks were done for a selected Hyperlink program
  • Disk Management - this feature can be found in: Support -> Setting -> Data Management Tab -> Disk Management
    • Database Information - shows the database related information, such as total size (data and log), available space in the database..etc.
    • Disk Information - shows the different disk / volumes information related to the database
Other Fixes and/or Improvements
  • "Undefined" spelling error in report Indicated Diagnoses
  • Performance updates during login
  • Custom database maintenance plan is available
    • Please contact relevant PenCS Account Manager if you wish to apply this to your PATCAT
    • This is a manualy process and requires server access

3.4.49

PATCAT

Updates
  • Changes to the GTAG database schema

3.4.39

PATCAT

Bug Fix
  • Fixed FH and version checks in CV Event Risk report
  • Fixed Baby Birth Weight Recorded issue in nKPI report
New Report and Updates
  • New Report: Cervical Screening
  • New "Screening" report tab structure
  • Updated Report: LDL
    • Categories has changed to align with CAT
    • Report recalculate for months prior to the change is required to update the data

3.4.37

PATCAT

Bug Fix
  • Applied code changes to handle virtual patient's (adjusted column) "Active (RACGP)" and "Status" data.
    • Virtual patients will be marked as active when there is an active duplicate patient.
    • Virtual patients will have a status of "Deceased" when it finds a deceased duplicate patient.
    • If a virtual patient's status is "Archived", "Inactive" or "Past" but there are "Active", "Current", "Transient" or "Banned" duplicate patients, then the virtual patient will have an "Active" status

3.4.32

PATCAT

New Features
  • Data Management
    • Report Recalculate
      • Moved from its own tab into the Data Management tab
    • Report Work Space
      • This feature enables you to determine which graphs / reports to use in PATCAT
      • Please see documentation or tab for more details
    • Duplicate Extracts
      • This feature enables you to delete duplicate or any extracts you want for a given month
      • Please see documentation or tab for more details

3.3.29

PATCAT

Bug Fix
  • Changes Virtual Patient Calculation algorithm
    • The issue is that some virtual patient records were not being deleted properly. This resulted in a slight increase in patient count for the Adjusted column
    • This fix ensures that all virtual patients are correctly deleted.

3.3.28

PATCAT

New Features
  • Health Care Homes Patient Enrolment
    • Report for patient enrolments in helth care homes tiers
    • Patient enrolment tier filter
    • Report and data is also available in the following features:
      • Export Patient
      • Custom Timeline
    • The features listed below does not have access to report data:
      • Prompts and Programs
      • PATCAT Network
    • This report and it's related functionalities are licensed controlled
  • Practice Management
    • Button to show or hide practices not enrolled in the selected program

3.3.26

PATCAT

Bug Fixes
  • Patient Data Exporter:
    • Index out of bounds
    • Streamlined patient data SQL queries
  • Extract Importer:
    • Applied batch processing to prevent high memory usage during report data calculation
  • Virtual Patient Calculation (Adjusted Column):
    • Switched to bulk data reading and processing

3.3.22

PATCAT

Bug Fixes
  • Spelling errors
  • Fixed data index issue with "Patient Data Exporter"
  • Fixed overflow grid in the "Scheduled Report Recalculate"
Updates
  • Improved landing screen load performance
  • "Total Time" metric added to imported extracts ("Request History"). The format is {days}:{hours}:{minutes}:{seconds}
  • Report Changes:
    • CV Event Risk Count
      • FH diagnosis will be ignored for extract version 1.20
      • Please schedule a report recalculate to update the data of this report
    • Practice Data Quality Benchmark Report
      • "Eligible Females age 18-70 (status not marked as Ineligible)" is now a heading row. It has the following child rows:
        • No Pap Test Recorded
        • Pap test Recorded
      • New rows:
        • "Total Population >= 10 years". It has the following child rows:
          • Smoking Status Recorded
        • "Total Population >= 15 years". It has the following child rows:
          • Alcohol consumption recorded
        • "Total Population >= 18 years". It has the following child rows:
          • Blood Pressure Recorded
        • "Number of Patients >= 45 years or >= 35 years and Indigenous". It has the following child rows:
          • CV Risk
      • Please schedule a report recalculate to update the data of this report
  • Improved import process
    • Adjusted counts will be calculated at a later time
      • This is determined by; User Setting -> User Interface Customisation. See section "Daily Scheduled for Virtual Patient Calculation"
    • Bulk data reads

3.3.86

PATCAT

Bug Fixes
  • Fixes to the downloaded CSV practice list to display the correct "Practice ID"
  • Fixes to the filter "Results <= 24 months" for the "BMI Count" report
  • Fixes to the "HC75+" and "HC Other" counts in the "MBS Item - Not Recorded" report
  • Fixes to the "PI02" in the "National KPI" report
Updates
  • Feature to schedule PATCAT updates/upgrades
  • Feature to schedule Report Recalculate
  • Patient Status Filter
  • STI Screening Reports
    • Chlamydia
    • Gonorrhoea
    • Tricomoniasis
    • Syphilis
    • HepB
    • HepC
    • HIV
  • Deferred Initial Report Render (report will render after the main page has loaded)
  • Changed the way virtual patients resolve patient status.
    • If a duplicate patient is "Deceased" then virtual patient is marked as "Deceased"
    • If any of the duplicate patients is status "Current", "Transient" or "Banned" then virtual patient is marked as "Active"
  • Added "Osteoporosis" in cleansing report "Indicated Diagnoses"
  • Alphabetically sorted "Practice ID" in the "Imported Extracts" tab
  • Added MBS Item "10987" and "10997" in "MBS Item Count"
  • Updates to the Map Control (switched to 2016 SA2 map server)
  • Added "Practice Filter" in the "Imported Extracts" tab
  • Added "dark" background for most popup windows

PATCAT BI

  • This is license controlled
  • Enables PHNs to make data queries and/or analysis of patient's granular data
  • For more details about this feature, please contact relevant PenCS Account Managers

PATCAT Program

  • This is license controlled
  • PHNs create patient notifications based on the patient's matching set of clinical criteria
  • These notifications are displayed in the practice's TopBar during patient consultation
  • This feature is independent of any practice data
  • Targeted for clinical trials and educational materials
  • For more details about this feature, please contact relevant PenCS Account Managers

3.3.8

PATCAT

Bug Fixes
  • Fixes to the downloaded CSV practice list to display the correct "Practice ID"
  • Fixes to the filter "Results <= 24 months" for the "BMI Count" report
  • Fixes to the "HC75+" and "HC Other" counts in the "MBS Item - Not Recorded" report
  • Fixes to the "PI02" in the "National KPI" report
Updates
  • Feature to schedule PATCAT updates/upgrades
  • Feature to schedule Report Recalculate
  • Patient Status Filter
  • STI Screening Reports
    • Chlamydia
    • Gonorrhoea
    • Tricomoniasis
    • Syphilis
    • HepB
    • HepC
    • HIV
  • Deferred Initial Report Render (report will render after the main page has loaded)
  • Changed the way virtual patients resolve patient status.
    • If a duplicate patient is "Deceased" then virtual patient is marked as "Deceased"
    • If any of the duplicate patients is status "Current", "Transient" or "Banned" then virtual patient is marked as "Active"
  • Added "Osteoporosis" in cleansing report "Indicated Diagnoses"
  • Alphabetically sorted "Practice ID" in the "Imported Extracts" tab
  • Added MBS Item "10987" and "10997" in "MBS Item Count"
  • Updates to the Map Control (switched to 2016 SA2 map server)
  • Added "Practice Filter" in the "Imported Extracts" tab
  • Added "dark" background for most popup windows

PATCAT BI

  • This is license controlled
  • Enables PHNs to make data queries and/or analysis of patient's granular data
  • For more details about this feature, please contact relevant PenCS Account Managers

PATCAT Program

  • This is license controlled
  • PHNs create patient notifications based on the patient's matching set of clinical criteria
  • These notifications are displayed in the practice's TopBar during patient consultation
  • This feature is independent of any practice data
  • Targeted for clinical trials and educational materials
  • For more details about this feature, please contact relevant PenCS Account Managers

3.2.0

PATCAT Network

  • Allows PHN to collaborate / share aggregate data with other PHNs
  • For more information about "PATCAT Network", please see our user guides

PATCAT

  • PenCS Licensing Integration
    • All logins will be checked against PenCS licensing portal. Users should use their PenCS account
    • Send to PATCAT has been updated to allow sending data without using the username and password
    • Updated Practice Management
      • Practices will be automatically pulled down from PenCS licensing portal and created in PATCAT. Existing practices needs to be merged
      • Practice username and password is limited to legacy Send to PATCAT usage (i.e. for CAT4s not yet updated to use the updated Send to PATCAT)
  • Patient Data
    • Raw data no longer stored in the database, to reduce database size and will be stored in the same folder as the PATCAT website
    • Data files are zipped and password protected
    • Existing data will need to be migrated (please have sufficient storage)
  • PATCAT Reports
    • New Reports:
      • Event Summary Uploads
      • Event Summary Age
      • Co-morbidities
      • Medications per Patient
    • Updated Reports:
      • Child Schedule
      • nKPI
  • Functionality Updates
    • Show / Hide Column
      • Selections can be optionally persisted
      • Selections only applies to the grid report (i.e. on the grid that is displayed when clicking "View Report")
      • A message is shown in the grid report when a column is hidden
    • Saved Filters can be ordered
    • Filters
      • Added < 12 months in "Last Visit Filter"
      • Removed "HIV" filter
    • Import Window
      • Added "Download" button to download data in CSV format in each tab
      • Added "Download All" to download all data from each tab into a single CSV file
    • The "Measures, PHN and Adjusted columns has been frozen in the report grid (i.e. on the grid that is displayed when clicking "View Report")
    • Counts in the each audit month to display the number of practices without data
    • Report timelines can now plot either "Counts" or "Percentage" values in the timeline graph
Switching to Any unsaved data, selections and/or filters will be ignored.

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